Accountability & Feedback Response Mechanism

The Lutheran World Federation, through its humanitarian and development arm World Service, is a member of the Core Humanitarian Standard (CHS) Alliance on Quality and Accountability and subscribes to the nine commitments of the CHS. We consider the commitments under the Standard critical in continuously improving the quality and effectiveness of the work that we do for and with the affected population

Before the launch of the CHS in 2014, Lutheran World Federation was certified against the Humanitarian Accountability Partnership (HAP). Now as a member of the CHS Alliance, LWF remains committed to quality and accountability by strengthening accountability practices, particularly in the areas of information sharing, participation, and complaints handling mechanisms.

LWF has zero tolerance against Sexual Exploitation & Abuse and Fraud & Corruption.

Report such cases using one or more of the following:

  1. Nairobi Main Office: 0800721270 (Toll Free)
  2. Kakuma Office: 0800721330 (Toll Free)
  3. Dadaab Office: 0110916606
  4. Kismayo Office (Somalia): 2179
  • Walk into our Nairobi and Field Offices
  • Report to Accountability Focal Persons in the Community

LWF will take appropriate actions to the best of its  abilities  to protect complainants, whistle-blowers and witnesses from retaliation when allegations of Sexual Exploitation & Abuse and Fraud & Corruption are reported.

You can also download and fill-in the Complaints form available on this page, then scan and email back to us using the  [email protected]  address

For more info on accountability, read through this anti fraud article